Enterprise services company
AI Knowledge Assistant for Customer Support
Challenge:
Support teams spent hours searching scattered manuals and past tickets, and answers varied between agents.
The Solution:
We built a domain-specific chatbot using Retrieval-Augmented Generation over a knowledge graph of product documentation, with hand-off to human agents for complex cases.
Results:
- Consistent, context-aware answers across channels
- Agents freed from repetitive look-ups
- Knowledge base kept current from a single source
- Round-the-clock self-service for customers



























