Careers
Technical Support Engineer – LLM Document Processing Platform
Technical Support
Full Time
Roles & Responsibilities
- Provide expert technical support for our enterprise customers using our LLM-based document processing platform
- Troubleshoot and resolve complex technical issues, often involving Python scripting and API integrations
- Collaborate with product and engineering teams to escalate bugs and contribute to product improvements
- Create documentation and knowledge base articles based on resolved customer issues
- Build custom Python scripts to help customers optimize their use of our platform
- Participate in the continuous improvement of our support processes and tools
Technical Skills
- 2-3 years of technical support or similar customer-facing technical role experience
- Strong Python fundamentals and scripting abilities
- (Optional) Beginner-level familiarity with Go language & PostgresQL (or willingness to learn)
- Basic understanding of REST APIs, web services, and cloud environments
- Excellent problem-solving skills and attention to detail
- Strong written and verbal communication skills
- Customer-first mindset and empathetic approach to support
- Excitement about AI/ML technologies, particularly in the LLM space
- Ability to work in a fast-paced startup environment
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